Shipping policy

We offer free tracked worldwide shipping.

Standard Shipping: 5–12 days for most destinations.
Peak Season: 10–20 days due to increased demand and potential logistics delays.

Please note that these are estimated delivery times and may vary depending on your location, local customs procedures, or unforeseen circumstances that may occur during transit.

International Shipping Exceptions

Due to specific customs regulations, there may be certain countries to which we are currently unable to ship.

Remote or hard-to-reach areas may require longer delivery times, but we will do our best to ensure your order arrives as quickly as possible.

Order Confirmation

Once your payment has been processed, you will receive an order confirmation email containing the details of your purchase. This email confirms that we have received your order and will begin processing it shortly.

Order Processing Time

Processing Time: Typically 1–3 business days. During this period, we verify your order, prepare the items, and get them ready for shipment.

Once processing is complete, we will send you a tracking number via email so you can monitor your package's journey.

Order Changes and Cancellations

If you need to cancel or modify your order (such as quantity, color, size, or shipping address), we accept changes within 8 hours of placing the order. To request any changes, please contact us immediately at infotheaurea@gmail.com.

After the 8-hour window, we cannot guarantee modifications, as we begin processing orders promptly.

Shipping Delays and Unforeseen Circumstances

While we strive to meet estimated delivery times, delays may occasionally occur due to factors such as:

  • Incorrect or incomplete shipping addresses

  • Severe weather conditions

  • Customs clearance procedures

  • Other factors beyond our control

In such cases, we will do everything possible to resolve any issues and keep you informed.

Contact Us

If you have any questions regarding shipping or need assistance with your order, please do not hesitate to contact us at infotheaurea@gmail.com. We will be happy to assist you and ensure that your experience with The Aurea is smooth and satisfying.